Last updated: October 03, 2018
Your privacy is important to us. It is TinyVoicemail, Inc.'s policy to respect your privacy regarding any information we may collect from you across our website, https://tinyvoicemail.com, and other sites we own and operate.
1. Information we collect
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information, such as your:
- Phone/mobile number
- Payment information
Business data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.
2. Legal bases for processing
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
- it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
- it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
- you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
- we need to process your data to comply with a legal obligation.
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
3. Collection and use of information
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
- to provide you with our platform's core features;
- to process any transactional or ongoing payments;
- to enable you to access and use our website, associated applications and associated social media platforms; and
- to contact and communicate with you.
4. Disclosure of personal information to third parties
We may disclose personal information to:
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
5. International transfers of personal information
The personal information we collect is stored and processed where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.
6. Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
8. Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
9. Changes to this policy
This policy is effective as of 3 October 2018.
We processes your voicemails via Twilio.
We run in the cloud on AWS via Heroku.
We store your recordings on AWS S3 and Google Cloud Storage.
We transcribe your voicemails with Google Cloud Speech.
We do not share individual user data with any third parties under any circumstances.
We do not show any ads.
We use Helpscout and a widget from HelpScout to make customer support easier. This tracks you, but only for making customer support better.
We use clothes to hide our bodies. If you want a TinyVoicemail shirt to hide yours let us know and we will hook you up.
We use Mixpanel and a library from Mixpanel to track events and actions you make on our platform. This tracks you, and we do it because Paul Graham said it was a good thing to do. We track events you make in our application, like pausing a voicemail playback or clicking "cancel" when editing notes on a message.
We track basic usage history for the sole purpose of understanding user behavior and improving our product.
We will never disclose any of your messages, transcriptions, recordings, contacts, or integrations to any third parties.
10. How we process your actions
We use third-parties to provide some features on our website.
- Twilio is used to act like a telephone and voicemail operator.
- Amazon Web Services is used to host the website.
- Google Cloud Storage is used to store your voicemail messages and greetings.
- Google Cloud Speech is used to transcribe your voicemail messages.
- HelpScout and a widget from HelpScout is used for providing support and knowledgebase to you, and to make our support agents smarter by knowing who sent what ticket or chat.
- Clothes are used to hide and insulate our bodies. If you'd like a t-shirt with the TinyVoicemail logo on it, you know what to do.
- Mixpanel and a library from Mixpanel is used to log events and actions you take on our website. We do it because Paul Graham said it was a good idea.
- Google Analytics is used to provide a website analytics.
- Facebook is used to provide a retargeting in the case we ever want to show any ads on Facebook.